TapLook Senior – Privacy Policy

TapLook Senior (“we,” “our,” or “us”) is committed to protecting the privacy of seniors, family members, and all users who access our mobile beauty and wellness services through the TapLook Senior App (“the App”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

By downloading, accessing, or using TapLook Senior, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide safe, high-quality services and to improve your experience on the App.

1.1 Personal Information

We may collect the following personal details:

• Full name

• Phone number

• Email address

• Home or service address

• Date of birth (optional)

• Emergency contact details (optional)

• Family caregiver information (optional)

1.2 Booking & Service Information

This includes:

• Selected beauty or wellness service

• Appointment date and time

• Technician assigned

• Service notes or preferences

• Price, payment status, and invoices

1.3 Payment Information

Payments processed through third-party payment providers (Stripe, PayPal, e-transfer, etc.) may collect:

• Cardholder information

• Billing address

• Transaction history

TapLook Senior does not store full credit card or banking information.
All payment data is encrypted and handled by the payment provider.

1.4 Device & Usage Information

We may automatically collect:

• IP address

• Device type and operating system

• App usage patterns

• Crash reports

• Location (only if you allow it)

This helps us improve reliability and personalize your experience.

2. How We Use Your Information

We use your information to:

• Provide and manage mobile beauty and wellness services

• Assign a qualified technician for your appointment

• Process and confirm bookings

• Send reminders, updates, and notifications

• Improve app performance and customer support

• Ensure safety, compliance, and fraud prevention

• Enhance service personalization for seniors

We never sell your information to any third parties.

3. Sharing Your Information

We may share your information only in the following cases:

3.1 With TapLook Technicians (Partners)

To complete your service request, we share:

• Name

• Address

• Phone number

• Service details

• Special instructions (if any)

Technicians are required to follow strict confidentiality and hygiene standards.

3.2 With Third-Party Service Providers

This includes:

• Payment processors

• SMS/email notification services

• Customer support tools

• Analytics platforms

They only receive information necessary to perform their role and cannot use it for marketing.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws

• Respond to government requests

• Protect the rights, safety, and property of TapLook Senior, users, or technicians

4. Data Security

We take strong measures to protect your data:

• Encrypted communication (HTTPS/SSL)

• Secure login authentication

• Limited access for authorized personnel only

• Regular security updates and system monitoring

However, no online system is 100% secure. We encourage users to keep their login information private.

5. Data Retention

We keep personal and booking information only as long as necessary to:

• Provide our services

• Meet legal and tax requirements

• Resolve disputes

• Improve operational reliability

You may request deletion of your data anytime (see Section 8).

6. Children’s Privacy

TapLook Senior does not knowingly collect information from children under 13 years old.
All bookings for seniors are intended for adults or authorized family caregivers.

7. Cookies & Tracking Technologies

The App and website may use cookies, analytics, and tracking tools to:

• Improve speed and performance

• Save your preferences

• Analyze usage and service trends

You may disable cookies in your device settings, but some features may not function fully.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct or update your information

• Request deletion of your account and data

• Withdraw consent

• Request a copy of your data

• Object to certain uses of your information

To exercise these rights, contact us at:

📧 privacy@taplook.app
(or your preferred email)

9. International Data Transfers

As TapLook Senior operates in multiple regions, your information may be processed in different countries.
We ensure all transfers comply with applicable privacy laws such as PIPEDA, GDPR, and CCPA where relevant.

10. Changes to This Privacy Policy

We may update this policy occasionally. When changes are made:

• A notice will be posted in the App

• The “Last updated” date will be changed

Continued use of TapLook Senior means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we protect your data, please contact us:

📧 hello@taplook.app
🌐 www.taplook.app