TapLook Client – Privacy Policy

TapLook Client (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use the TapLook Client mobile application (“the App”) to book beauty, nail, hair, or wellness services.

By downloading, accessing, or using TapLook Client, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect information to provide safe, convenient, and high-quality in-home beauty services.

1.1 Personal Information

When you create an account or use TapLook Client, we may collect:

• Full name

• Email address

• Phone number

• Service address (home/condo/apartment/hotel/hospital)

• Profile photo (optional)

• Date of birth (optional)

• Emergency contact (optional)

1.2 Booking Information

To manage your appointments, we collect:

• Type of service booked

• Selected date and time

• Preferred technician (if chosen)

• Service notes or preferences

• Photos you upload (optional)

• Price, taxes, and payment status

• Booking history and receipts

1.3 Payment Information

Payments are securely handled by trusted third-party payment processors (e.g., Stripe, PayPal).

We may collect:

• Cardholder name

• Billing address

• Transaction details

We do NOT store your credit card or banking information on our servers.

1.4 Device & Technical Data

TapLook Client automatically collects:

• Device model, operating system, and version

• IP address

• App activity logs

• Crash reports and diagnostics

• Language preference

• Location data (only if you allow it in settings)

2. How We Use Your Information

We use your information to provide a safe, seamless, and personalized user experience, including:

• Creating and managing your TapLook Client account

• Processing bookings and service requests

• Matching you with nearby TapLook Providers

• Sending confirmations, reminders, and updates

• Handling payments securely

• Improving app performance and customer experience

• Providing customer support

• Ensuring safety and preventing fraud

• Offering promotions or updates (only with your consent)

TapLook does not sell your information to any third party.

3. How We Share Your Information

We only share your data when necessary to operate the App and deliver services.

3.1 With TapLook Providers (Beauty Technicians)

To complete your service, we may share:

• Your name

• Service address

• Phone number

• Service selected

• Appointment details

• Special notes or preferences

Providers are required to keep your information confidential.

3.2 With Third-Party Service Providers

Trusted partners may receive specific data to support:

• Payment processing

• SMS/email notifications

• Customer support

• Identity verification

• App analytics and performance

They only receive the information needed to perform their tasks.

3.3 Legal or Safety Obligations

We may share information if required to:

• Comply with applicable laws

• Respond to government or court requests

• Prevent fraud or harmful activities

• Protect the rights and safety of TapLook, users, or the public

4. Data Security

We protect your data through:

• Encrypted transmission (SSL/HTTPS)

• Secure authentication and login

• Encrypted payment processing

• Limited internal access to personal data

• Regular security audits and monitoring

Despite strong protections, no digital system is 100% secure.

5. Data Retention

We retain your information only as long as needed to:

• Provide TapLook services

• Maintain accurate financial and tax records

• Resolve disputes

• Meet legal compliance requirements

You may request account deletion at any time.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information

• Update or correct your data

• Request deletion of your account

• Withdraw consent for certain uses

• Request a copy of your data

• Opt out of promotional messages

• Control location permissions through your device settings

To exercise these rights, please contact:

📧 hello@taplook.app

7. Location Services

If you allow location access, we may use it to:

• Show available Providers near you

• Improve booking accuracy

• Ensure a safe and convenient service experience

You can disable location at any time in your device settings.

8. Cookies & Tracking Technology

TapLook Client may use cookies or similar tools to:

• Maintain login sessions

• Improve speed and performance

• Analyze app usage

• Personalize your experience

You can manage cookie preferences through your device.

9. Children’s Privacy

TapLook Client is not intended for children under 13.
We do not knowingly collect personal information from children.

If you believe a child has created an account, contact us immediately.

10. International Data Transfers

Your data may be processed in countries where TapLook operates or where our service providers are located.
We ensure compliance with privacy laws such as:

• PIPEDA (Canada)

• GDPR (European Union)

• CCPA (California)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When changes occur:

• We update the “Last Updated” date

• We may notify you through the App

Continued use of TapLook Client implies acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact:

📧 hello@taplook.app
🌐 www.taplook.app