TapLook is pausing the launch of our new App, until the right time

At TapLook, our mission is simple: make in-home beauty care for seniors safe, reliable, and delightfully easy. To protect that promise, we’re pausing the release of our new mobile app for now. This isn’t a step backward, it’s a careful decision to make sure the experience you receive is genuinely better than what you already have today.

Why we’re waiting

Over the last year, we’ve built and refined a robust TapLook system that many families already use to book care for their loved ones. It includes the essentials customers value most:

• Loyalty points that reward every eligible, email-based booking tied to your account.

• Referral points that let you earn together when you introduce TapLook to friends or family.

• Booking management that makes it easy to view appointments, reschedule, and save preferences.

Because these features are already live and working well, we’re taking more time to test how the next app version can go beyond “good” to truly senior-friendly excellent. That means validating bigger text options and high-contrast layouts, simplifying flows for caregivers, refining notifications, and ensuring the whole experience is dependable even on older devices or spotty connections.

What you can use today

You don’t need the new app to enjoy TapLook. Right now you can:

• Book services quickly and receive confirmations and reminders through our existing system.

• Earn and track points when you book with the same email address, so rewards follow you.

• Save your preferences (addresses, building access notes, polish preferences, mobility notes) to make rebooking faster each time.

• Share TapLook with relatives or caregivers and earn referral points together.

The result: you already have a smooth experience without downloading anything new, and your loyalty continues to count.

The benefits of pausing

This pause allows us to harden the experience in areas that matter most to seniors and the families who care for them:

1. Reliability at scale. We serve multiple cities and growing communities. Before we add a brand-new app layer, we want to confirm consistent performance across devices, time zones, and partner availability.

2. Accessibility and clarity. Bigger tap targets, simplified steps, and readable interfaces are not negotiable, they’re essential. We’re expanding real-world testing with seniors and caregivers to confirm the design works under everyday conditions.

3. Privacy and data protection. Booking data and contact preferences must be safeguarded. The pause gives us time to further strengthen data handling, permission flows, and account security.

4. A smoother partner–customer connection. Partners depend on timely notifications and accurate job details, while families need predictable timings and status updates. We’re tightening this two-way connection so information is always in sync.

5. Meaningful loyalty. Points should feel valuable and transparent. We’re refining point-earning rules, balance visibility, and redemption clarity so every customer understands how rewards accumulate.

How this helps you

• Less friction today. Because the current system already includes loyalty, referrals, and booking management, you can keep using TapLook without changing habits or learning a new interface.

• Better experience tomorrow. When the app does arrive, it will feel familiar, only faster and clearer, because it’s being shaped by real usage patterns and detailed feedback.

• Confidence for caregivers. The pause prioritizes stability, so caregivers can book confidently and focus on the person in front of them, not a spinning loading icon.

What “the right time” looks like

We’re not measuring “right time” by a calendar date. We’re measuring it by customer outcomes and service reliability. Key signals include: consistently high satisfaction scores from seniors and families, strong uptime and delivery performance across cities, and a refined interface that testers (including seniors) find naturally easy on first use. When those signals converge, the new app will make sense and it will feel worth it.

How to get the most from TapLook now

• Use the same email for each booking so loyalty points are credited automatically.

• Save notes and preferences (e.g., mobility, favorite polish colors, building codes) to speed up rebooking.

• Invite family or friends who might need at-home beauty care for seniors; you’ll both benefit from referral points.

• Reach out anytime if you have accessibility needs—font size, contrast, language preferences, or anything else. Your feedback guides what we improve.

Our commitment

TapLook started with a simple belief: seniors deserve care that respects their time, comfort, and dignity. Technology should help, not get in the way. By pausing the app release now, we’re making space to deliver a calmer, clearer, and more dependable experience when a new version truly adds value.

Thank you for trusting us with your family’s care. Please continue booking as usual, your loyalty points, referral rewards, and booking management are all available today, and our team remains ready to support you across cities. When the experience reaches the standard we’re aiming for, we’ll share the new app with confidence and you’ll feel the difference from the very first tap.

TapLook App