TapLook Provider – Privacy Policy

TapLook Provider (“we,” “us,” or “our”) is committed to protecting the privacy of all beauty professionals, technicians, and service providers (“Providers”) who use our mobile application (“the App”) to receive bookings, manage clients, track earnings, and deliver in-home beauty services.

This Privacy Policy explains how we collect, use, process, store, and share your information when you use the TapLook Provider App.

By registering as a Provider or using the App, you agree to this Privacy Policy.

1. Information We Collect

We collect information necessary to operate the platform, match you with clients, ensure safety, and support your professional activities.

1.1 Personal Information

When you create a Provider account, we may collect:

• Full name

• Phone number

• Email address

• Profile photo

• Government ID or certification (for verification)

• Business license (if applicable)

• Work experience, skills, and qualifications

• Training records (e.g., TapKii Academy certificates)

1.2 Service & Professional Information

We collect information required to manage service delivery:

• Services you offer

• Pricing preferences (if applicable)

• Your availability schedule

• Service area or coverage zones

• Appointment history

• Performance analytics

• Client reviews and ratings

1.3 Financial Information

To process payouts and earnings, we may collect:

• Bank account or payout details

• Name of account holder

• Transaction and payment history

• Tax-related information (if required by law)

TapLook Provider does not store full credit card numbers.
All payout processing is handled through secure third-party systems.

1.4 Device & Technical Information

To maintain app performance, we may collect:

• Device type and operating system

• IP address

• App session logs

• Crash reports

• Location data (if permitted)

• Push notification tokens

1.5 Location Information

Location data may be collected to:

• Assign nearby bookings

• Verify service locations

• Ensure provider safety

• Track arrival times for clients

You may enable or disable location permissions at any time.

2. How We Use Your Information

We use Provider information to support your professional activities on the platform.

We use your data to:

• Verify your identity and qualifications

• Connect you with client bookings

• Display your profile to clients

• Send booking updates and notifications

• Calculate earnings, payouts, and bonuses

• Improve app functionality and performance

• Provide customer and technical support

• Ensure trust, safety, and fraud prevention

• Comply with legal, tax, and regulatory requirements

We do not sell your personal information to third parties.

3. How We Share Your Information

We share your information only when necessary to operate the platform and deliver services.

3.1 Shared with TapLook Clients

Clients may see the following:

• Your name

• Profile photo

• Skills and service categories

• Ratings and reviews

• Confirmation when you accept a booking

• Your arrival time (if enabled)

Your phone number may be shared only for service coordination.

3.2 Shared with Third-Party Service Providers

We work with trusted partners for:

• Payment and payout processing

• SMS/email/notification services

• Identity verification tools

• Training platforms (TapKii Academy)

• Analytics and performance tools

These partners only receive the information needed to perform their role.

3.3 Legal or Safety Requirements

We may disclose your information to:

• Comply with legal obligations

• Respond to government requests

• Protect the rights, safety, and property of TapLook, clients, or Providers

• Investigate fraud or harmful behavior

4. Data Security

We protect Provider data using:

• SSL/HTTPS encryption

• Secure login and authentication

• Encrypted storage of sensitive information

• Limited access for authorized personnel only

• Regular security testing and monitoring

While we take strong measures, no system can guarantee 100% security.

5. Data Retention

We retain your information only as long as necessary to:

• Provide TapLook services

• Maintain accurate financial and payout records

• Meet legal and tax requirements

• Resolve support or dispute cases

You may request account deletion at any time. Some financial data may remain stored for compliance.

6. Your Rights & Choices

Depending on your region, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent for certain processing

• Request a copy of your data

• Manage notification settings

• Control location access

To exercise your rights, contact us at:

📧 privacy@taplook.app

7. Location Services

TapLook Provider may use location data for:

• Assigning bookings in your area

• Verifying arrival and service completion

• Improving safety for clients and providers

You may turn off location permissions, but some features may not work properly.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Maintain login sessions

• Improve app performance

• Analyze usage patterns

• Personalize features

You may disable cookies in your device settings.

9. Children’s Privacy

TapLook Provider is not intended for users under 18.
We do not knowingly collect data from minors.

10. International Data Transfers

TapLook may process and store data in multiple regions.
We ensure compliance with international privacy regulations including PIPEDA, GDPR, and CCPA.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in the App

• Legal requirements

• New features or technologies

We will update the “Last updated” date and may notify you within the App.

12. Contact Us

If you have questions, concerns, or complaints regarding privacy or data handling, contact us:

📧 hello@taplook.app
🌐 www.taplook.app